Need help? READ THIS FIRST!


#1

This is the right place to get help with or questions answered about anything OctoPrint or OctoPi.

This includes questions about general operation, problems with your current setup, weird issues you don't really know how to classify but are only observed with OctoPrint.

For questions regarding third party plugins, please use the #plugins category instead.

For any questions regarding core or plugin development, please use the #development category instead.

Please always make sure to

  • use the search first - your problem or question might have already been discussed and solved before

  • make sure you are running the latest version of OctoPrint - whatever you are encountering might be a bug or annoyance that has already been fixed in the latest version

  • make sure your problem isn't caused by a malfunctioning third party plugin by running OctoPrint in safe mode.

  • use a descriptive title - summarize your topic or question in a handful of words so that someone scanning through the latest topics will immediately know if that is something they might be able to help you with. "It doesn't work" is not descriptive, "Can't get Randombrand Somemodel webcam to work on OctoPi 0.14" is.

  • provide as much information as possible - screenshots, log files (octoprint.log, serial.log if it's a problem related to communication to your printer, /var/log/webcamd.log if it's an issue with your webcam on OctoPi, ...), your setup including what version of OctoPrint and if so OctoPi you are running and what you are running it on, what printer with what firmware you have, and so on. The more information the higher the chances you'll get helped quickly.

  • be patient and friendly - if someone can help you, they will. Bumping a topic and screaming for attention will not get you help any faster, probably the opposite.

  • do not open more than one topic for the same issue - you are only making it harder for people wanting to help you if you force them to constantly switch topics. Just stick to "one topic per topic".

  • mark a solved topic as solved - once your problem is solved or your question answered, mark the answer as the solution to your problem. That way you help others encountering the same problem or question in the future to quickly find the solution:


Add "How to ask for help" post in the Get Help Topic
#2